If you're experiencing issues with sending or receiving email, work through the following checks.

Common Issues

  1. Cannot send email — Verify your SMTP settings, check that port 465 or 587 is not blocked by your network.
  2. Cannot receive email — Confirm your MX records are correctly pointing to Pro Cloudify's mail servers.
  3. Emails going to spam — Ensure SPF, DKIM, and DMARC records are properly configured for your domain.
  4. Mailbox full — Increase your mailbox quota or archive older emails.
Note: Still stuck?: Contact our support team with the full error message and the email client you're using for faster resolution.